8game Frequently Asked Questions

8game requires a valid government-issued Philippine ID for KYC. Accepted documents include your UMID, driver's license, PhilSys national ID, or passport. Upload a clear photo of your ID through the account verification section. KYC is triggered before your first significant withdrawal. Verification typically completes within one business day after submission.

No. 8game strictly enforces a one-account-per-person policy. Duplicate accounts — regardless of the mobile number or device used — violate the Terms and Conditions. If multiple accounts are detected, all associated accounts will be suspended, bonuses forfeited, and balances held pending a compliance review.

On the 8game login page, tap "Forgot Password" and enter your registered Philippine mobile number. You'll receive an OTP to that number. Enter the OTP, then set a new password. If you no longer have access to your registered number, contact the 8game support team at [email protected] for assisted account recovery.

To permanently close your 8game account, contact [email protected] with the subject line "Account Closure Request." Before closure, ensure any remaining real-money balance is withdrawn to your verified payment method. Note that permanently closed accounts cannot be reopened. If you need a break from gaming rather than full closure, self-exclusion may be a better option.

Log in to your 8game account, go to the Cashier section, and select GCash as your deposit method. Enter the amount you wish to deposit, confirm, and you'll be redirected to the GCash payment flow to authorize the transaction using your GCash MPIN. Deposits via GCash are credited to your 8game wallet almost instantly — most clear within seconds.

The minimum deposit on 8game is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary by institution but are typically ₱200 to ₱500. The current minimum for each active payment method is displayed in the 8game cashier at the time of your deposit. These thresholds are designed to be accessible to Filipino players at all budget levels.

GCash withdrawals from 8game are typically processed within 5 to 30 minutes during normal operational hours. Processing may take slightly longer during peak periods or if your account requires additional verification. Once approved, funds land in your GCash wallet almost immediately. Bank transfer withdrawals take up to one Philippine banking business day.

8game does not charge any platform-side fees for standard deposits or withdrawals. However, your payment provider — GCash, Maya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and the transaction method. Check with your bank or e-wallet provider for their applicable fee schedule before initiating large transactions.

No. 8game's anti-money laundering policy requires that withdrawals be directed to the same payment method used for deposits, and that payment method must be registered in your own name. This applies to GCash, Maya, and all bank accounts. Third-party withdrawals — sending funds to an account in someone else's name — are strictly prohibited and will be declined.

8game supports deposits and withdrawals via major Philippine banks including BPI, BDO, Metrobank, UnionBank, and other major institutions through the InstaPay and PESONet networks. Your bank's online app or internet banking portal can be used to initiate transfers. InstaPay transfers are typically real-time, while PESONet may take one banking day.

8game offers hundreds of slot titles from top providers favored by Filipino players, including JILI Games, PG Soft, Pragmatic Play, and Spadegaming. The game lobby is organized by provider, theme, and volatility level to make it easy to find your preferred style. Popular titles include JILI's Fortune Gems, PG Soft's Mahjong Ways, and Pragmatic Play's Gates of Olympus.

Yes. The 8game Casino section features a full live dealer lobby with baccarat, roulette, blackjack, dragon tiger, and several Asia-exclusive live game formats popular among Filipino players. Games are streamed in HD from licensed studios. Live dealer tables run around the clock, so whether you're playing from Manila or Davao, there's always a table open.

Absolutely. The 8game platform is fully mobile-optimized and works smoothly on Android and iOS devices through your browser — no app download required. The mobile interface adapts to your screen size automatically. All game categories, the cashier, account settings, and responsible gaming tools are accessible from mobile. A stable data connection on Globe, Smart, or DITO is all you need.

Yes. All software-based games on 8game use independently certified Random Number Generator (RNG) systems. The RNG ensures every spin, card draw, or dice roll outcome is statistically random and uninfluenced by prior results, bet size, or player identity. 8game's RNG systems are tested by internationally accredited gaming laboratories. Certification documentation is maintained as part of our PAGCOR licensing obligations.

If your connection drops mid-game, 8game's servers log the session state up to the point of disconnection. When you reconnect and reopen the game, the session resumes from the last confirmed game state. In cases where the outcome cannot be reliably determined from logs, 8game's standard malfunction policy applies — affected stakes are returned to your balance. This is consistent with PAGCOR-licensed gaming standards.

RTP — Return to Player — is the theoretical percentage of all wagered money a slot pays back to players over a large number of spins. A slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over time. The remaining 4% is the house edge. RTP is a long-term statistical average, not a guarantee for any individual session. Each 8game slot's RTP is published in the game's information panel.

8game offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount is credited as Bonus Funds to your account wallet. Before any bonus-derived winnings can be withdrawn, you need to complete the applicable wagering requirement — the number of times you must wager the bonus amount across eligible games. Full details are published in the current promotion terms.

A wagering requirement specifies how many times you must wager a bonus amount before it converts to withdrawable real-money balance. For example, a ₱500 bonus with a 20x requirement means you need to place ₱10,000 in total wagers using that bonus. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Your remaining wagering requirement is tracked in your 8game account dashboard.

Yes. All 8game bonuses have an expiry period — typically 7 to 30 days from the date the bonus is credited, depending on the specific promotion. If you do not complete the wagering requirement before the expiry date, the remaining bonus funds and any associated winnings are forfeited. The expiry date and wagering deadline for each active bonus are shown in your account's Bonus section.

If you have an active bonus with outstanding wagering requirements, withdrawal of your real-money deposit balance may be possible depending on the specific promotion terms — but doing so will typically result in the forfeiture of the bonus and any associated bonus-derived winnings. Check your active bonus terms in the 8game account dashboard before requesting a withdrawal while a bonus is pending.

8game operates under regulatory oversight consistent with PAGCOR's licensing framework for online gaming operators serving the Philippine market. PAGCOR — the Philippine Amusement and Gaming Corporation — is the national gaming regulatory authority responsible for licensing and supervising legitimate online casino operations in the Philippines. 8game's compliance obligations include responsible gaming programs, AML controls, and player protection measures mandated by PAGCOR.

You must be at least 21 years old to register and play on 8game. This is a strict legal requirement under Philippine law and PAGCOR's licensing framework — not just a platform guideline. Age is verified at registration and confirmed through KYC document review. Accounts found to belong to individuals under 21 are permanently closed and funds forfeited per PAGCOR regulations.

Log in to your 8game account, go to Account Settings, and select the Responsible Gaming section. From there, you can set a daily, weekly, or monthly deposit limit. Lowering your limit takes effect immediately. Increasing it is subject to a 72-hour review period — a deliberate cooling-off interval to prevent impulsive limit increases. Deposit limits are one of 8game's core responsible gaming tools.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred exclusion period (30 days up to 5 years), and confirm. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your account's registered mobile number. Your account will be locked within 24 hours. Self-exclusion cannot be reversed during the active period, and no bonuses or marketing will be sent while excluded.

Several support resources are available in the Philippines. PAGCOR operates a Responsible Gambling Program with treatment referrals. The National Center for Mental Health (NCMH) provides a 24/7 crisis hotline. Gamblers Anonymous Philippines holds free support group meetings in Metro Manila and other cities. The 8game support team at [email protected] can also provide referrals and help you activate self-exclusion or deposit limits.