Privacy Policy

This Privacy Policy ("Policy") describes how 8game ("8game," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "Player," or "Data Subject") who access or use the 8game online gaming platform available at 8game.bio and all associated services.

8game is committed to protecting the privacy and personal data of all players, including those accessing the platform from Manila, Cebu, Davao, Quezon City, and every other part of the Philippines. We recognize that Filipino players entrust us with sensitive information — their mobile numbers, payment details, and gaming activity — and we take that trust seriously.

This Policy is drafted in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It should be read in conjunction with the 8game Terms & Conditions available at /terms-conditions.

By registering an account with 8game or continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules, 8game acts as the Personal Information Controller (PIC) with respect to the personal data collected from players through the 8game platform. As PIC, 8game determines the purposes and means of processing your personal information.

In its relationships with licensed game providers, payment processors, and identity verification services, 8game may also act as a Personal Information Processor (PIP) where those third parties control certain data elements. In all such relationships, 8game ensures that contractual safeguards are in place to protect your data in accordance with Philippine law.

You may direct any privacy-related enquiries, requests, or complaints to the 8game Data Privacy contact at: [email protected]. Please include "Data Privacy Request" in the subject line of your communication to ensure prompt routing to the appropriate team.

8game collects and processes the following categories of personal data:

3.1 Identity and Registration Data

• Philippine mobile number (used as account identifier)
• Full legal name (collected during identity verification)
• Date of birth (for age verification — players must be 21+)
• Government-issued identification document type and number
• Profile photograph (where submitted for verification purposes)

3.2 Financial and Transaction Data

• GCash wallet number and linked account name
• Bank account details (BPI, BDO, Metrobank, and others where used for deposits or withdrawals)
• Transaction history including deposit amounts, withdrawal requests, dates, and status
• Payment method identifiers as provided by payment service providers

3.3 Gaming Activity Data

• Game session logs including game type, session duration, stake amounts, and outcomes
• Responsible gaming tool settings including deposit limits, session limits, and self-exclusion status
• Bonus and promotion participation history

3.4 Technical and Device Data

• IP address at time of login and during active sessions
• Device type, operating system, and browser version
• Mobile network operator (Globe, Smart, DITO, etc.)
• Session timestamps and login history
• Cookie and tracking data (see Section 8)

3.5 Communications Data

• Customer support conversation records including chat transcripts and support ticket history
• Complaint records and resolution documentation
• Marketing preference settings and communication opt-in or opt-out records

8game collects personal data through the following channels and mechanisms:

8game processes your personal data for the following legitimate purposes:

• Account Creation and Management: To register your 8game account, authenticate your identity at login, and maintain your account profile throughout the account lifecycle.
• Age and Identity Verification: To confirm that you are at least 21 years of age and that your identity matches the information provided at registration, as required by PAGCOR and Philippine gaming law.
• Transaction Processing: To facilitate deposits via GCash, Maya, and bank channels, and to process withdrawal requests to your verified payment method. 8game cannot process financial transactions without the payment data necessary to route funds correctly.
• Responsible Gaming Compliance: To administer and enforce the responsible gaming tools available on the platform, including deposit limits, session controls, and self-exclusion arrangements. This processing is essential to 8game's obligations as a PAGCOR-regulated operator.
• Regulatory Compliance and Anti-Money Laundering: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA) of the Philippines, and related regulatory obligations that require transaction monitoring, suspicious activity reporting, and record-keeping.
• Customer Support: To receive, respond to, and resolve support enquiries, complaints, and account-related requests submitted by Players.
• Platform Security and Fraud Prevention: To detect and prevent unauthorized account access, bonus abuse, payment fraud, collusion, and other forms of prohibited conduct as defined in the 8game Terms & Conditions.
• Platform Improvement: To analyze aggregated usage patterns and technical performance data for the purpose of improving the 8game platform, game lobby, and user experience. Such analysis is conducted on anonymized or pseudonymized data where practicable.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Players who have opted in to receive such communications. Marketing communications may be managed or withdrawn through account settings.

Under the Data Privacy Act of 2012, 8game processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil the contract between 8game and the Player as established by the acceptance of the Terms & Conditions. This covers account creation, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act, and NPC data privacy obligations.
• Legitimate Interest: Processing necessary to pursue 8game's legitimate interests in platform security, fraud prevention, and service improvement, provided those interests do not override the fundamental rights of the Data Subject.
• Consent: Processing based on your explicit, informed, and freely given consent, particularly for marketing communications and optional data processing activities. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Where processing is based on consent, you have the right to withdraw that consent at any time by updating your preferences in your account settings or by contacting 8game at [email protected].

8game does not sell your personal data. We share personal data only with the following categories of recipients and only to the extent strictly necessary for the stated purpose:

7.1 Payment Service Providers

Your payment details are shared with licensed Philippine payment processors — including GCash (operated by G-Xchange, Inc.) and Maya (operated by PayMaya Philippines, Inc.) — to facilitate deposit and withdrawal transactions. These providers are themselves regulated by the Bangko Sentral ng Pilipinas (BSP) and operate under their own privacy policies.

7.2 Identity Verification Services

For Know Your Customer (KYC) and age verification purposes, 8game may share identity data with accredited third-party verification agencies. These agencies are engaged under data processing agreements that require them to maintain data confidentiality and comply with applicable Philippine law.

7.3 Game Software Providers

To facilitate game sessions, 8game shares a Player's session token and account reference identifier with the relevant game provider. Full personal identity data is not shared with game providers. Providers such as Pragmatic Play, PG Soft, and Jili Games operate under contractual obligations that restrict their use of such data to game session delivery.

7.4 Regulatory Authorities

8game is obligated to disclose transaction records, account data, and suspicious activity reports to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities upon lawful request or as required by applicable regulation.

7.5 Professional Advisers

Personal data may be disclosed to legal counsel, auditors, and compliance consultants retained by 8game on a need-to-know basis and subject to professional confidentiality obligations.

8game uses cookies and similar technologies to operate the platform, maintain session state, prevent fraud, and analyze platform usage. The following categories of cookies are used:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that maintain your logged-in state and security cookies that detect unusual login patterns. Essential cookies cannot be disabled without impacting platform functionality.
• Functional Cookies: Store your platform preferences such as language settings and responsible gaming tool configurations, so these settings persist between sessions.
• Analytics Cookies: Collect anonymized data about how Players navigate the 8game platform, which game categories are most visited, and where technical errors occur. This data helps 8game improve the user experience. Analytics data is aggregated and does not identify individual Players.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot access, multiple account creation from the same device, and suspicious login patterns.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the 8game platform, though some functionality may be reduced. Essential security and session cookies are necessary for platform operation and cannot be disabled through standard browser settings.

8game implements technical, organizational, and procedural security measures appropriate to the sensitivity of the personal data we process and the risks to which it is exposed. These measures include:

• Encryption in Transit: All data transmitted between your device and 8game servers is protected by 256-bit TLS/SSL encryption, preventing interception by unauthorized third parties on network paths including public Wi-Fi in malls and coffee shops across Metro Manila and the provinces.
• Encryption at Rest: Sensitive personal data stored on 8game systems, including government ID records and financial details, is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Personal data access is restricted to 8game personnel and authorized service providers with a documented need to access that data in connection with their role. Access is controlled through role-based permissions and reviewed periodically.
• Two-Factor Authentication: 8game systems used to access player data require multi-factor authentication for all staff accounts. Players are also offered OTP-based two-factor authentication to protect their own account access.
• Security Audits: 8game engages independent security professionals to conduct periodic penetration testing and security audits of the platform and its underlying infrastructure.
• Incident Response: 8game maintains a documented data breach incident response procedure in compliance with NPC requirements. In the event of a personal data breach that poses a real risk of serious harm, affected Players and the NPC will be notified within the timeframes required by law.

While 8game implements strong security measures, no digital system is completely immune to security threats. Players are encouraged to use strong, unique passwords for their 8game account and to enable OTP verification to maximize account security.

8game retains personal data for the minimum period necessary to fulfil the purposes set out in this Policy, or as required by applicable law. The following general retention principles apply:

• Active Account Data: All personal data associated with an active 8game account is retained for the duration of the account relationship and for a defined period following account closure.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the transaction date, as required under the Anti-Money Laundering Act of the Philippines and PAGCOR regulatory requirements.
• Identity Verification Records: KYC documentation is retained for the period required by PAGCOR licensing conditions and applicable AML regulations, typically five (5) years from the date of verification or account closure, whichever is later.
• Customer Support Records: Support interaction logs are retained for three (3) years from the date of the interaction, unless a longer retention period is required for ongoing compliance or legal proceedings.
• Anonymized Analytics Data: Aggregated, anonymized usage analytics from which no individual Player can be identified may be retained indefinitely for platform improvement purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Players who close their accounts may request confirmation of data deletion after the mandatory retention period has elapsed.

Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by 8game. These rights may be exercised by submitting a written request to [email protected] with the subject line "Data Rights Request":

8game will acknowledge data rights requests within five (5) business days and will endeavor to provide a substantive response within thirty (30) calendar days, as required by the Data Privacy Act. Where the complexity or volume of requests necessitates a longer period, you will be notified of the reason for delay and the expected response date.

The 8game platform is strictly restricted to individuals who are twenty-one (21) years of age or older. 8game does not knowingly collect personal data from individuals below this age threshold. The minimum age requirement is established by Philippine law under PAGCOR's regulatory framework for licensed online gaming operators.

During the account registration process, 8game collects date of birth information and may request government-issued identification for age verification. Where 8game has reasonable grounds to believe that a Player may be below 21 years of age, access to the account will be suspended pending satisfactory age verification. If verification confirms that a Player is underage, the account will be permanently closed and any deposited funds will be returned to the originating payment method after deduction of any winnings derived from gameplay conducted during the underage access period, as required by PAGCOR regulations.

If you believe a minor has accessed 8game or provided personal data through the platform, please notify 8game immediately at [email protected] so that appropriate action can be taken promptly.

The 8game platform integrates with third-party services including payment processors, game software providers, identity verification agencies, and analytics platforms. While 8game selects these partners with data security in mind and contracts with them under data processing agreements, each third-party service operates under its own privacy policy and data practices.

When you use GCash or Maya to deposit or withdraw funds through 8game, you are interacting with those services' own systems. The data you provide directly to GCash or Maya — such as your GCash MPIN or bank login credentials — is governed by their respective privacy policies. 8game receives only the transaction confirmation data necessary to credit or debit your 8game balance.

8game is not responsible for the privacy practices, data security, or content of third-party services. Players are encouraged to review the privacy policies of all third-party services they interact with in connection with their use of 8game.

Certain third-party service providers engaged by 8game — including game software studios and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a recipient in a jurisdiction outside the Philippines, 8game ensures that such transfers are conducted in compliance with Section 21 of the Data Privacy Act of 2012, which requires that the receiving country provide a comparable level of protection for personal data, or that adequate contractual safeguards are in place.

Standard contractual clauses or equivalent data transfer mechanisms are used in all cross-border data transfer arrangements. 8game will not transfer your personal data to jurisdictions where adequate data protection cannot be ensured.

8game reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or technology.

Where a material change to this Policy is proposed — for example, a new category of data collection or a new purpose of processing — 8game will provide advance notice to active Players via SMS to the registered mobile number or through an in-platform notification, prior to the change taking effect.

Non-material updates — such as typographical corrections, formatting changes, or clarifications that do not alter the substance of the Policy — may be published without prior individual notice. The "Last Updated" date displayed at the top of this document and in the page header reflects the effective date of the current version.

The current version of this Privacy Policy is always accessible at /privacy-policy. Your continued use of the 8game platform after a Policy update constitutes your acceptance of the revised terms. If you do not agree with any update, you should discontinue use of the Platform and request account closure.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a privacy concern about how 8game has handled your personal data, please contact the 8game Data Privacy team:

• Email: [email protected] (subject line: "Data Privacy Request" or "Privacy Complaint")
• Response Time: Acknowledgment within five (5) business days; substantive response within thirty (30) calendar days
• Language: Requests may be submitted in English or Filipino

If you are not satisfied with 8game's response to your privacy complaint, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines, the government authority responsible for enforcing the Data Privacy Act of 2012. Information about the NPC's complaint process is available through the NPC's official channels.